Shipping policy

1. Delivery Areas
We currently deliver exclusively within Switzerland and Liechtenstein.

2. Shipping Provider
Our packages are shipped exclusively via Swiss Post.

3. Packaging and Cooling
Our products are shipped in insulated packaging with RecyCold cooling packs to maintain freshness and quality during transport.

4. Shipping Notifications
After placing your order, you will receive the following updates via email:

• Order confirmation
• Production update
• Shipping notification with tracking information
• Delivery confirmation

5. Returns and Refunds
As our products are fresh and perishable, returns are not possible. If you are dissatisfied with your delivery, please contact us at info@yuki-matcha.com, and we will find a solution.

6. contact Information
For any further questions about our shipping terms, you can reach us at:
Email: info@yuki-matcha.com